Customer care
Shipping
We currently ship domestically within the United States only.
Free economy shipping on orders $75 and up.
Economy 5-8 business days - $7
Standard 3-4 business days - $17
Express 1-2 business days - $40
We require 2 business days for order processing with the exception of U.S. federal holidays.
At this time we do not offer local pick up.
Return, Exchange & Warranty Policy
Returns:
We accept returns within 14 days of receiving your order. To be eligible for a return, items must be unworn, in their original packaging, and in original condition.
Refunds will be issued to the original form of payment once the returned item has been received and inspected.
Customers are responsible for all return shipping costs.
To initiate a return, please contact us through our Contact Page.
Exchanges & Warranty:
We offer exchanges for up to one (1) year from the date of purchase. Exchanges may be made for the same or a similar product within the same price range. If the original item or a comparable product is unavailable, store credit will be issued for the original purchase amount.
All Simone Prince jewelry is also covered by a one (1) year limited warranty from the date of purchase, which protects against manufacturing defects in materials or workmanship under normal use. This warranty does not cover damage resulting from misuse, accidents, normal wear and tear, or unauthorized modifications.
To request an exchange or submit a warranty claim, please contact us via our Contact Page with your order number, details of the item, and photos if applicable.
Non-Returnable Items:
The following items are final sale and cannot be returned or exchanged:
- Final Sale
- Gift cards
- Free gifts or promotional items
All rights reserved.