We currently ship domestically within the United States only.

Economy 5-8 business days - $75+ Free Shipping over $75
Standard 3-4 business days - $17
Express 1-2 business days - $40

All rights reserved.

We require 2 business days for order processing with the exception of U.S. federal holidays.

At this time we do not offer local pick up.

Refunds:
We accept refunds within 14 days of receiving your order. To be eligible for a refund, items must be unworn, with tags on, in their original packaging, and in original condition.

Refunds will be issued to the original form of payment once the returned item has been received and inspected. Please allow up to 21 days for the refund to be processed. Customers are responsible for all return shipping costs.

To initiate a refund, please contact us through our Contact Page.

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Exchanges & Warranty

We offer exchanges for up to one (1) year from the date of purchase. Exchanges may be made for the same or a similar product within the same price range. If the original item or a comparable product is unavailable, store credit will be issued for the original purchase amount. Store credit is valid for one (1) year from the date it is issued.

All Simone Prince jewelry is also covered by a one (1) year limited warranty from the date of purchase, protecting against manufacturing defects in materials or workmanship under normal wear and intended use.

This warranty does not cover tarnishing, scratching, discoloration, bent or broken chains, damage caused by improper care, misuse, accidents, exposure to water, chemicals, perfumes, lotions, or damage resulting from normal wear and tear. Damage caused by pets, children, or unauthorized modifications or repairs is also not covered under this policy.

All exchange and warranty claims are subject to review and approval at the sole discretion of Simone Prince.

To start an exchange or submit a warranty claim, please contact us through our Contact Page with your order number, a description of the issue, and clear photos of the item. Additional photos or information may be requested upon review.

Replacement or exchanged items will not be sent until the original item has been returned to Simone Prince and inspected by our team.

We reserve the right to deny exchanges or warranty claims that do not meet the requirements outlined above.

To initiate a exchange or warranty claim, please contact us through our Contact Page.

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Store Credit Policy

Store credit issued by Simone Prince may be used toward future purchases on our website and is valid for one (1) year from the date of issue.

Store credit is non-refundable, non-transferable, and cannot be redeemed for cash. Lost or expired store credit cannot be replaced or reissued.

Store credit may only be used on available merchandise at the time of purchase and cannot be applied to previous orders. If an order total exceeds the available store credit balance, the remaining amount must be paid at checkout using an accepted payment method.

Any unused balance will remain active until the expiration date. Store credit issued as part of an exchange, return, promotion, or customer accommodation remains subject to the terms and conditions of Simone Prince.

Simone Prince reserves the right to refuse, revoke, or limit store credit usage in cases of suspected abuse, fraud, or policy violations.

All Rights Reserved.